Mobile Trip App (MTA), a FedEx Ground application for contactless check-in and check-out, is now available at all FedEx Ground hubs and a vast majority of stations with Linehaul operations.
As previously announced, MTA is a new web-based application that creates a fully contactless dispatch and arrival process between Linehaul service providers and FedEx Ground Linehaul staff. It is fully integrated with FedEx Ground systems and is a mobile-friendly website (not an app in the App Store) used only by FedEx Ground Linehaul staff and Linehaul service providers that contract with FedEx Ground to provide services (does not include Purchased Transportation carriers).
Service providers are encouraged to utilize MTA where available and can provide personnel with a copy of the most recent version of the Mobile Trip App User Guide (rev. 10.8.21) and the password reset instructions for successful utilization of the application. A promotional video is also available that highlights the benefits MTA offers service providers. Service providers that choose not to use MTA or service provider personnel who experience a technical difficulty with the application should check-in by entering the FedEx Ground Linehaul office.
MTA is accessible by scanning a QR code (often located on an outside banner or posted near the FXG Linehaul office) with a smart device. Purple ID login credentials are needed by service provider personnel to sign in. These credentials are the same as those when logging in to MyGroundBizAccount. If login attempt fails, the password may need reset.
To reset password:
1. Call 1.855.NEW.PSWD (1.855.639.7793) to obtain a temporary password, which must then be reset on MyGroundBizAccount (MGBA).
2. Use the temporary password to reset the password via https://mybizaccount.fedex.com/my.policy.
3. In the MGBA sign on section, enter the seven-digit FedEx ID found on the user’s FedEx ID badge and enter the temporary password provided. Log in and then reset the password.
It’s important that service provider personnel remember their FedEx ID and newly created password. These login credentials will be needed to access MTA. Passwords are valid for 90 days. After 90 days, they will expire, and need reset again via this process.
As a reminder, the Vector app previously utilized for contactless check-in/check-out has been discontinued. Please encourage adoption of Mobile Trip App to promote a safe and efficient dispatch and arrival process as we head into Peak.
Note: MTA is currently rolled out at select facilities with the goal of all facilities having MTA by November. If your business is unsure whether or not its domicile has MTA in use, please speak to a member of FedEx Ground
UPDATED: 10/12/2021