MOBILE TRIP APP

March 23, 2022

March 22: Request for assistance enhancement, check-in/arrival screen changes for Mobile Trip App

Topics: OperationsThe following enhancements for Mobile Trip App are scheduled to be implemented on Tuesday, March 22. Users may experience slight delays with the application during implementation which is scheduled to be between 10 a.m. and 2 p.m. ET.New feature: Users can request assistance

Mobile Trip App users will be able to select an issue from a list when selecting the phone icon to contact the FedEx Ground linehaul office. 

This enhancement will make the FedEx Ground linehaul office aware of the issue the user is facing via the application prior to the user contacting them by phone or in person. The issue list will consist of the following options: Check In, Check Out, Arrival, Trailer Location, Dolly Validation, Seal Validation, Inspection, Other.

Screen changes:

Changes to Check-In and Arrival screens

Mobile Trip App is being piloted with select FedEx Freight users in the Houston, Texas, market. As a result, Mobile Trip App users will see changes to the Check-In and Arrival screens. TSP users will need to select Transportation Service Provider (not Purchased Transportation or FedEx Freight) at the Check-In screen. 

An updated user guide is available on MyGroundBiz.com > Operations > Linehaul > Linehaul Network.

Screen changes:

User type will need selected as either Transportation Service Provider or Purchased Carrier or FedEx Freight at the Check-In screen. Once selected, proceed with the check-in process as normal.

The arrive page will display two buttons: 1) TMS Reference Number and 2) Tractor Number. 

  • FedEx Freight users click ‘TMS Reference Number’ 
  • TSP users click ‘Tractor Number’ 

If a TSP user encounters application issues following the enhancements, it is recommended that they clear the cache on the browser being used to access Mobile Trip App. Instructions for clearing the cache can be found on the MyGroundBiz.com > Operations > Linehaul > Linehaul Network page within the Mobile Trip App Resources section. If issues persist, users should call in a Help Ticket at 1-800-